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Booking & Scheduling

How do I book a pre-installation visit?

Use our convenient booking form or contact our team directly to schedule your visit and kickstart your kitchen transformation.

Can I schedule a consultation before committing to a pre-installation visit?

Absolutely! We can arrange an initial consultation to discuss your project and answer any preliminary questions before scheduling a pre-installation visit.

Are your services available on weekends or evenings?

While our regular hours are on weekdays, special arrangements can be discussed for weekend or evening appointments. We aim to accommodate your schedule as much as possible.

How long does the measuring service typically take?

The duration of the measuring service depends on the complexity and size of your kitchen. On average, it is around an hour to ensure thorough measurements and discussions about your project.

Do I need to be present during the measuring service?

While it’s beneficial for you to be present during the measuring service, it’s not mandatory. If you’re unable to be there, we can coordinate with you beforehand to ensure we have all the necessary information.

Pre Installation Preparation

Why is a pre-installation visit necessary?

The pre-installation visit ensures accurate measurements, customization options, and early problem identification, setting the stage for a successful installation.

Is a pre-installation visit mandatory, and is there a fee associated with it?

The pre-installation visit is highly recommended for accurate estimates. While there may be a nominal fee, it is often waived or deducted from the overall project cost upon proceeding.

What do I need to prepare before the pre-installation visit?

It’s helpful to have a rough idea of your preferences and any specific requirements. Clearing the workspace for assessment during the visit and ease of access to services is also beneficial for accurate references.

Installation Process

What is a "Dry Fit" kitchen installation?

A “Dry Fit” kitchen installation involves the assembly, customization, and fitting of furniture, including sinks, taps, appliances, and light fittings. However, final connections to services and any additional works are undertaken by the client’s other appointed trades.

What is the timeline for a typical kitchen installation project?

The timeline can vary based on the scope and complexity of the project. During the pre-installation visit, we discuss timelines and keep you informed at every stage.

What steps are taken to ensure the safety of my home during the installation process?

We follow safety protocols, including securing work areas and minimizing disruptions. We prioritize a safe environment throughout the installation.

How do you handle post-installation clean up?

We take care of post-installation clean up, ensuring your space is left in a tidy condition. It’s part of our commitment to delivering a complete and satisfactory project.

How do you handle unexpected delays in the project timeline?

While we strive to minimize delays, unforeseen circumstances can occur. We communicate transparently about any delays and work diligently to keep the project on track.

How long does a typical kitchen installation take?

The duration varies based on project complexity. During the pre-installation visit, we provide a timeline estimate tailored to your project.

How soon can I get the measurements after the service?

We aim to provide you with the measurements and any initial insights promptly after the measuring service. This information serves as a crucial starting point for the design and planning phase.

Can I schedule the installation during a specific season or time of the year?

While we aim to accommodate preferences, scheduling is subject to availability and project timelines. During the pre-installation visit, we can discuss timing to align with your needs as much as possible.

Supplementary / Additional Works & Services

What are "additional works" in the context of a kitchen installation?

“Additional works” or “Supplementary works” refer to tasks or services beyond the assembly and basic fitting, such as specific utility connections (plumbing, electrical, gas) and any supplementary construction needed for seamless integration. Estimates for additional works are provided during the pre-installation visit, and coordination with relevant trades is necessary for accurate quotations.

Can I organize additional works independently?

Absolutely! If you prefer, you can shop around and organize additional works yourself while leaving the fitting to us. Estimates for additional works are discussed during the pre-installation visit, ensuring transparency and coordination.

How do you handle estimates for supplementary works?

Estimates for additional works are provided during the pre-installation visit. To ensure accuracy, we coordinate with the relevant tradespeople for precise quotations. Transparency is key, and clients have the option to organize these works independently if they wish.

How do you handle unforeseen costs during the project?

Any unforeseen costs will be communicated transparently during the project. We strive to minimize surprises and keep you informed at every step.

How do you handle the disposal of old kitchen materials during the installation process?

Disposal of old materials is typically discussed during the pre-installation visit. We can coordinate the removal and disposal as part of the overall project plan.

Do you offer discounts for bundled services or multiple installations?

We can discuss customized packages during the pre-installation visit, taking into account multiple installations or bundled services to meet your budgetary considerations.

Design and Customization

Can I make changes to the project once it has started?

Changes can be discussed, but they may impact the timeline and cost. We will communicate any adjustments transparently and work to accommodate your preferences.

Can you recommend kitchen design ideas, or do I need to hire a separate designer?

While we focus on installation, we can provide basic design recommendations. For intricate designs, hiring a separate designer may be beneficial, and we can collaborate with them.

What happens if I want to make changes to the kitchen design after the pre-installation visit?

Changes can be discussed, and we’ll do our best to accommodate them. Any adjustments may impact the project timeline and cost, which will be communicated transparently.

Can I make design decisions during the measuring service?

The measuring service focuses on capturing accurate dimensions. While we can provide basic design recommendations, detailed design decisions are typically made during subsequent project discussions.

General Questions

How do you handle after-installation support?

We provide after-installation support. Details are discussed during the pre-installation visit, ensuring clarity on post-installation assistance.

What happens if there are unexpected issues during the installation process?

Our team is experienced in handling unforeseen challenges. We address issues promptly, keeping you informed and ensuring minimal disruption to the project.

Can I view examples of your past kitchen installations?

We respect client privacy, but we share anonymized project highlights on the website. Our focus is on tailoring each project to your unique preferences.

How do you handle disagreements or disputes during the installation process?

We prioritize open communication and aim to resolve any concerns amicably. If issues arise, we encourage clients to discuss them with our team for prompt resolution.

Are there any hidden costs associated with your services?

We are committed to transparency. Any costs, including estimates for additional works, are discussed during the pre-installation visit to ensure clarity and avoid hidden surprises.

Do you provide a one-stop-shop experience for kitchen installations?

Yes, we work with local specialized tradespeople to offer a convenient one-stop-shop solution. Our team can project manage and coordinate with these trades, streamlining the entire process for you.

Are your installations limited to kitchens, or do you offer services for other spaces?

While our expertise lies in kitchens, we plan to expand our services to bedrooms and bathrooms in the future. Stay tuned for updates!

What sets James and Lees apart from other kitchen installation services?

Our commitment to personalized service, attention to detail, and a collaborative approach distinguishes us. We prioritize your unique vision, ensuring a seamless and enjoyable kitchen installation experience.