We’re excited to begin this journey of transforming your kitchen into your dream space. From our initial phone consultation to the final touches of your installation, we prioritize clear communication and honesty every step of the way. Our goal is to ensure you feel informed and confident throughout the process. We believe that by being transparent, we can build trust and create a positive experience for you. Let’s work together to bring your vision to life!
Our Process
Phone ConsultaionDuration: 15 - 45 mins
Kickstarting the journey to your dream kitchen, our initial phone consultation serves as a personalized conversation to understand the unique aspects of your project. Lasting between 30 minutes to 1 hour, this discussion covers project details, scales, and potential extras such as plumbing, plastering, and electrics. It’s a crucial step to align visions and set the groundwork for a seamless kitchen installation experience.
Arrange Pre-VisitDuration: 1 to 2 weeks from the phone consultation
Following the insightful phone consultation, we’ll schedule a pre-visit to your property within 1 to 2 weeks. This on-site assessment allows us to delve deeper into your project, accurately measure the kitchen space, evaluate wall conditions, and discuss the anticipated project timescale. The home visit ensures our team has a comprehensive understanding of your requirements, setting the stage for precise planning.
Cost EstimateDuration: 48 hours from the pre-visit
Within 48 hours post pre-visit, we meticulously craft an initial quote encompassing all project details. For those who haven’t utilized our convenient online cost calculator, we provide a comprehensive estimate valid for 28 days. This transparent approach ensures you have a clear understanding of the financial aspects, fostering trust and confidence in our services. Should you have any questions or require further clarification regarding the estimate or any aspect of the project, we will provide assistance and guidance.
Confirmation and ContractDuration: As soon as we have the green light
Once you’ve given the green light, we proceed to the confirmation and contract phase. A formal contract is signed, solidifying our commitment to delivering your dream kitchen. To secure your installation date, a 15% deposit is collected at this stage, marking an exciting step towards transforming your kitchen space. We understand the significance of this milestone in our collaboration, which is why we ensure that every aspect of the project is clearly defined and agreed upon.
Pre-Fit PaymentDuration: At least 2 weeks before the scheduled fit start date
As we approach the scheduled fit start date, we request a pre-fit payment of 35% at least 2 weeks in advance. This ensures the smooth progression of the project, allowing us to prepare and organize resources for an efficient and timely installation. Your timely cooperation in making this payment helps us maintain efficiency and meet deadlines, ultimately delivering the high-quality kitchen installation you expect.
Completion and Final PaymentDuration: Variable, depending on the complexity of the installation
The moment you’ve been waiting for! The duration of this stage is variable, depending on the complexity of the installation but usually within 1 week or over a weekend if the project is smaller. Once your dream kitchen is a reality, we collect the remaining payment, ensuring that every detail has been attended to and meets your satisfaction. Your happiness is our ultimate goal.
Customer SatisfactionOngoing throughout the process, with a follow-up after completion
Our commitment to your satisfaction doesn’t end with the installation. Throughout the process and even after completion, we prioritize ongoing communication. We conduct follow-ups to address any post-installation concerns promptly. Your feedback is invaluable, contributing to our continuous improvement and ensuring that every customer leaves with a smile.
Note: These timeframes are general estimates and can vary based on factors such as the complexity of the project, availability of materials, and your specific requirements. We communicate clearly about the expected timelines at each stage of the process to manage expectations effectively.
EXPLORE OUR MISSION, VISION & VALUES
Our Mission
To transform homes through seamless kitchen installation solutions that elevate while adhering to an absolute standard of excellence and precision.
Vision
To redefine the kitchen installation experience with trust, professionalism and a touch of joy.
Values
Our Values of Excellence, Precision, Trust, Customer-Centricity, and a Joyful Approach form the foundation of our commitment.